IT Service Management

IT Service Management

Our ITSM approach looks at policies, process, procedures with an understanding of resources framework within the organization with the ultimate goal of meeting the client’s needs and expectations. We are guided and will refer to the standards and framework of ITIL (information technology infrastructure Library) as the baseline.

Our engineers are ITIL certified on top of the required product certifications. These is to ensure our customers are provided with knowledge during the planning, design, delivery and operations period.

All ITSM has a core which is usually a workflow management system to handle incidents, service request, problem and changes and we believe we have one of the best in the world.

For more product information, please visit IBM’s ITSM.

To know more about our service, please contact us at
Phone: +603-7492 3333
Mobile No.: +6012-652 6879
Fax: +603-74920127
Email: mayloke@commitsolutions.com.my